April 15, 2012
I recently purchased a 2012 Tundra from your dealership and met you when we picked up the vehicle. As I said during our brief meeting, we were very pleased with your staff and I would follow up with a written recognition.
The ladies at the call center jumped into action when they received the email from USAA car buying service. Yours was the first dealership to follow-up with me and they were truly interested in helping me find a truck which would meet my requirements. During several conversations, the ladies were very professional, polite and sincere. But what really set them apart from other dealerships who responded to the inquiry was that the ladies contacted me by phone and talked specifics about available vehicles and pricing. Other dealerships only sent me emails with generalities, vehicles not even close to my requirements and refused to discuss pricing until I made a visit to the dealership. I have purchased many vehicles in my life, but dealing with the girls at the call center convinced me that your dealership was the only one I was interested in dealing with, even though I live in Kingwood, almost an hour’s drive away. Their names are Zandra Jones and Shana Childress.
The next thing was to visit the dealership and truly see if the customer focused attitude at the call center would carry over to the staff at the dealership. I first visited with Scott Daigle and then with Rich Gregory, who actually made the deal. During my visit, I was treated as if I was their number 1 customer. They did everything they could to find a truck meeting my very specific requirements, even trying to modify one already in production. But at the end of the day, we decided to order one.
Rich made sure I was kept up to date on the status of my order and the truck’s expected arrival date. And when the truck arrived, both Scott and Rich made sure I was satisfied with its appearance and equipment. From beginning to end, it was the most pleasant vehicle buying experience I have ever had.
In summary, I think you have some of the best people working for you and I will definitely recommend your dealership to anyone I know wanting to buy a vehicle.
In September of 2011 my wife and I came into your Toyota dealership with bad credit and in need of a car for our family, which proved to be quite an obstacle to overcome. We met with Scott Daigle and explained our situation. Our personal credit issues were second on his mind. He took us out and started showing us cars that would fit our family. From there he worked with Carlos and Rich and put us into the perfect car for us. The time and effort the three of them put into our buying experience was more than we could have ever asked for. On April 22 my wife and I again were in need of a vehicle, a second one for her to take the kids to school in. The following day, without any discussion of "shopping around", we got in the car and drove to see Scott again. We again presented him with a case of bad credit and the need of a vehicle and, again, he took us out to see the cars that would fit our needs. Our credit in both cases would have made most sales people run and hide, but he treated us as though we had perfect credit and all the money in the world. This time was much easier, as we paid cash for a $19,000 car, but he didn't have any idea up front that was going to happen. To us that was a testament to the kind of person he is. We have been treated with an unbelievable amount of respect and understanding and we truly felt as though we were dealing with a friend trying to get us a car instead of a salesman trying to sell us a car. I just want you to know how Scott, Carlos, and Rich have gone above and beyond anything that we expected to make sure our family had what they needed. And thank you for employing such a fantastic staff. We have bought two cars from Community Toyota in less than a year and we have 3 kids that will be driving vehicles from your lot when that time comes. So from our family, we sincerely thank you.
Community Customers for Life,
Barry and Rebekah Marhefka